Service Advantage
Repair has established five maintenance and spare parts centers in northern, central southern, and western China, as well as repair stations in 20 citices to be as close to customers as possible.
Repair has developed a "spare parts online intelligent management software system" to quickly allocate spare parts, track their status, and guide inventory managers to replenish and update stock in a timely manner.
Repair install a "remote fault diagnosis system" for warranty users. Upon receiving a warranty request experienced engineers analyze equipment faults through the system: some faults can be solved online without affecting same-day equipment use or requiring an engineer on-site; most faults can be analyzed beforehand for potential causes so that the nearest engineer is prepared with suitable spare parts when arriving at the hospital site.
Repair possesses clilration models and quality control testing models with tecinical capabilities that other third-praty repair companies lack such as SPECT's linear correction (which must be done before annual inspections).
These measures greatly improve maintenance efficiency while minimizing the impact of equipment failures on customer clinical work.
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Spare Parts Warehouse
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Package
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X-Ray Tube
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Photomultiplier
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Spare Parts Management System
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lntelligent Spare Parts Management System
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Equipment Maintenance Remote Support System
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Equipment Maintenance Remote Support System
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Maintenance Kit
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Quality Control Calibration Model
Customer Satisfaction Survey